This page explains how to have personal data deleted from Chatrix, operated by FOP Yevtushenko Valerii (Ukraine). It applies to everyone whose data we may hold: people who contacted a business through a channel connected to Chatrix, business users who connected a Facebook Page or another channel, and Chatrix account holders. It supplements our Privacy Policy (GDPR Art. 17, right to erasure).
1. You messaged a business through Facebook Messenger or Instagram
Businesses connect their Facebook Page and Instagram professional account to Chatrix to answer customers. If you wrote to such a Page or account, Chatrix holds the conversation, your page-scoped or Instagram-scoped ID, the name and profile picture shown on your profile and any attachments you sent.
- Email [email protected] with the subject "Data deletion request".
- Tell us the channel (Facebook Messenger or Instagram), the name of the Page or Instagram account you wrote to, the approximate date of the conversation and the name shown on your profile. You can also send the request as a message to the same Page or account — the business forwards it to us.
- We locate the conversation by the Page and your platform identifier, delete the messages, attachments and your identifier, name and picture, and confirm by email within 30 days.
Deletion in Chatrix does not remove the conversation from your own Messenger or Instagram inbox or from Meta's systems — that is governed by Meta's privacy policy. You can also block the Page or account in Messenger or Instagram to stop any further contact.
2. You messaged a business through WhatsApp, Telegram or the website chat
Follow the same steps as above, name the channel and tell us: for WhatsApp, the phone number you wrote from; for Telegram, your username; for the website chat, the website address and the email or phone you left in the chat (if any). We delete the conversation and the related visitor profile within 30 days and confirm by email.
3. You connected a Facebook Page or Instagram account to Chatrix (business user)
- In Chatrix, open Settings → Integrations and click Disconnect next to the Page. We remove our webhook subscription from the Page immediately and stop receiving messages for it and for its Instagram account.
- Optionally, remove Chatrix in Facebook: Settings & privacy → Settings → Business integrations → Chatrix → Remove. This revokes the access you granted through Facebook Login for Business.
- To delete the conversations received through that Page, the stored Page ID and access token, or your whole Chatrix account, email [email protected] from the email address registered on your Chatrix account. Deletion is completed within 30 days (account deletion within 60 days, as set out in our Data Processing Agreement) and confirmed by email.
4. You have a Chatrix account
Email [email protected] from the registered email address, or ask the owner of your organization to do so. We delete the organization's conversations, visitor profiles, knowledge base, connected channels and user accounts within 60 days of the request and confirm by email.
5. What we keep after deletion
- Invoices and accounting records for the period required by Ukrainian tax law (they do not contain conversation content).
- Security and access logs for up to 12 months, as described in the Privacy Policy.
- Copies in encrypted backups until they are overwritten by the normal backup rotation; backups are not used to restore deleted data.
6. Contact
FOP Yevtushenko Valerii
vul. Kosiora 31A, apt. 52, Kryvyi Rih, 50050, Dnipropetrovsk region, Ukraine
[email protected]