Chatrix is a production-grade customer support platform — widget, operator console, AI copilot, multi-channel inbox. Use it on your own site, or launch it as a branded SaaS in your market on your own domain.
Built for SMBs and enterprise teams that take customer conversations seriously — and want AI to make operators faster, not replace them.
~16 KB gzipped, loads async, 9 anchor positions, custom colors, dark mode. Shadow DOM guarantees zero style collisions with your site.
2–3 reply suggestions per inbound message, sentiment analysis, auto-summary of long conversations. On Pro: autopilot handles routine dialogs end-to-end.
Upload docs, URLs or Markdown. Embeddings stored in pgvector, retrieved in-context before every AI suggestion. Never invent facts you didn't write.
Sales, Support, Tech — separate operator groups with seamless handoff and a system message so the customer always knows who they're talking to.
Fire on URL pattern, time-on-page or visit count. Five actions: send message, open chat, route to group, run bot flow, capture contact.
Web widget, email, Telegram, inbound webhooks — every conversation in the same console. Operators never tab-switch.
First response time, CSAT, operator leaderboards, message volume charts, conversation breakdowns. Exportable.
Operator UI runs in any language on earth — ship with a built-in locale or drop in a JSON translation file. No code changes, no rebuild.
Conversations, messages, AI suggestions, webhook registration — fully scriptable. Bearer-token auth, origin-agnostic.
Chatrix was designed white-label-first. Enterprise customers get their own domain triple, their company name and colors across every pixel of the platform, per-client allowed-domain controls, signed-URL asset delivery from CDN, and a compliance pathway on request.
app.acme.com → Chatrix dashboard
api.acme.com → Chatrix backend
cdn.acme.com → Chatrix widget<script>
window.LiveChatSetup = {
orgId: "your-org-id",
serverUrl: "https://api.acme.com"
};
</script>
<script async
src="https://cdn.acme.com/widget.js"></script>Most markets don't yet have a dominant local AI-support brand. One well-positioned partner per country captures the category — launched on a local domain, in the local language, with region-specific messenger fields and a recognizable brand.
The platform runs on app.yourbrand.com, api.yourbrand.com, cdn.yourbrand.com. Every operator sees your logo, every widget shows your "powered by" footer.
You set local tariffs in local currency. Clients sign contracts with you. You keep the relationship — we deliver the infrastructure.
Daily MRR chart, top clients, top operators, delta cards. See your country's growth at a glance.
Clients register themselves at app.yourbrand.com/register. Ship an iframe embed or raw HTML form to their webmaster — your marketing pages become signup funnels.
Configure which optional contact fields clients see: WhatsApp, Telegram, Viber, Imo, LINE, phone, website. What works in Tokyo is not what works in New York.
Paste a client's URL — our color analyzer extracts their favicon's dominant color and pre-fills widget theme. Clients see "it already looks like mine".
AI live chat is becoming table stakes for every SMB website. Every country of 5M+ people has thousands of local businesses that will buy from a brand that speaks their language — not from us.
Drop the snippet, sign a REST request, subscribe to a webhook. No SDK downloads, no build steps.
<script>
window.LiveChatSetup = {
orgId: "your-org-id",
serverUrl: "https://api.chatrix.live"
};
</script>
<script async
src="https://cdn.chatrix.live/widget.js"></script>LiveChat("open");
LiveChat("sendMessage", "Hello!");
LiveChat("on", "message", (m) => track(m));POST https://api.chatrix.live/api/v1/auth/login
GET https://api.chatrix.live/api/v1/conversations
POST https://api.chatrix.live/api/v1/ai/suggest
POST https://api.chatrix.live/api/v1/webhooksPrices in EUR. All plans via personalized demo or your country partner.
Country partners set their own tariffs in their market and keep up to 70% of the revenue.
forever
per operator / mo
per operator / mo
of revenue — your local pricing
Chatrix is an AI-powered live chat platform for business websites. It provides a lightweight web widget, an operator dashboard with AI reply suggestions, sentiment analysis and a RAG knowledge base, plus a multi-channel inbox covering web chat, email, Telegram and webhooks.
Resellers get the full platform on their own domain triple — app.<yourdomain>, api.<yourdomain>, cdn.<yourdomain> — with your company name, logo and colors across the operator dashboard, widget and client emails. You set pricing, own the client relationship, and get reseller analytics plus a self-service client onboarding kit (link, iframe embed or raw HTML form).
Most countries do not yet have a dominant local AI live-chat brand. The Chatrix partner program lets one entrepreneur per country launch a fully branded AI support platform on a local domain, in the local language, with region-specific messenger fields (for example Imo in Central Asia, LINE in Japan). First movers in these markets capture the category.
Reply suggestions (2–3 variants per inbound message), sentiment analysis, auto-summary of long conversations, and on Pro: a RAG knowledge base with pgvector, plus AI autopilot that can handle routine dialogs end-to-end.
~16 KB gzipped, loaded async from our CDN, rendered inside Shadow DOM so it cannot collide with host-page styles. 9 anchor positions, custom colors, dark theme, imperative JavaScript API.
Email, Telegram, inbound webhooks and outbound webhooks for CRM sync. A REST API covers conversations, messages, AI suggestions, and webhook registration. HubSpot, Pipedrive and Zapier are on the Enterprise roadmap.
Chatrix is sold via demo. Email [email protected] and we'll walk you through the platform, scope your needs and set up your workspace. Self-service registration is available only through our country partners on their local domains.
Chatrix is a managed cloud platform on EU infrastructure. On-premise deployment is available for Enterprise contracts on request.
Book a personalized demo — or claim your country and launch a branded platform of your own.