Chatrix is an AI assistant that learns from your website, catalog and documents and answers customers in seconds, day and night, in their own language — on your site, Instagram, WhatsApp, Telegram, Messenger and by phone. It sells, books appointments and takes requests, and your team steps in where a person is needed.
This is a real scenario: a shopper writes at night, the AI finds the item in the catalog, suggests a fitting add-on and places the order. In the morning, the manager just taps “confirm.”
The conversation is translated on the fly, both ways. Your operator doesn’t need German or Japanese — they reply in English, and the customer gets the answer in their own language.
Every conversation lands in one inbox, marked with its channel. An operator can step in at any moment — the customer won’t notice the switch. Notes, tags, handoffs between operators and Telegram notifications — all in the same window.
Instagram02:14
Telegramvoice 0:09
WhatsApp23:47
MessengerES
Websitewidget
Picks up on the first ring, day and night: answers from the catalog, checks the size and address, places the order. And it makes calls on its own — confirms orders, recovers abandoned carts, calls back people who gave up waiting for an answer. Every call reaches you with a recording and a transcript.
Transcribes voice and video notes from Telegram and WhatsApp and replies with a short voice message; prices and links come as text. From a photo it understands what the customer is looking for, and in a clothing store it tries the item on the customer’s photo. Sizes come from the product page.
No “Choose option 1–3.” It says hello, jokes when it fits, remembers what you talked about, gently handles doubts and never repeats itself. Customers often don’t realize they’re talking to AI.
2–3 matching options as cards with photo and price, plus a question that moves toward the order.
A cardigan with the dress, a case with the phone — exactly one offer at checkout.
Collects the item, size, name, phone and pickup point, repeats the order as a card and hands it to an operator.
One reminder after the time you choose — without being pushy.
Asking for consent before ordering, calling in a human only for unhappy customers, not answering in certain languages — each is a switch in the settings.
The AI answers only from your materials and checks colors, sizes and prices against the catalog before sending. Every reply is marked, with its source and its cost shown right next to it.
It picks up on an unhappy customer’s tone, softens its reply and sends you a Telegram notification. Reports show who answered — an operator or the assistant — how many conversations were closed overnight and how many were handed to people.
They also cover conversations by site and channel, country and hour, inquiry topics, first-response and resolution times, and AI spend in euros — with CSV export.
How to answer “I’ll think about it,” when to show a card, when to bring in a human. Upload your own chats, and the AI will pick up your team’s tone: greetings, forms of address, emoji or none at all.
The same assistant handles first-line support for law firms, recruiters, clinics, hotels, charities and real estate agencies — from your own materials, in the customer’s language, handing over to a person when it matters.
All industries →Per operator per month. AI dialogs included. 10 days free, no card required. In partner countries, the partner’s pricing applies.
For resellers: your own pricing, up to 70% of revenue, your own domain and brand — partner program terms.
Keep one or two people to confirm orders and handle tricky cases. Greetings, prices, sizes, delivery and checkout — the AI takes those on.
Or upload PDF and DOCX files. Chatrix gathers prices, delivery, returns and sizes on its own.
A couple of real chats — and the AI answers in your style.
Instagram and Messenger in two clicks, plus WhatsApp, Telegram and your website.
Talk to the AI on a test page before your customers see it.
A 16 KB gzipped widget that loads asynchronously, renders in Shadow DOM and doesn’t break your site’s styles. There’s a JS API and a test page to talk to the assistant before you install it.
Messenger, Instagram, WhatsApp and Telegram connect from the dashboard; we take care of webhooks and the 24-hour rule. For partners — an embeddable sign-up form.
<script>
window.LiveChatSetup = { orgId: "your-org-id", serverUrl: "https://api.chatrix.live" };
</script>
<script async src="https://cdn.chatrix.live/widget.js"></script>
LiveChat("open");
LiveChat("sendMessage", "Hello!");
LiveChat("on", "message", (m) => track(m));
Test page: cdn.chatrix.live/?orgId=…
You’re never left alone with the settings. Our team advises you, reviews your sales and fine-tunes the AI until it delivers results — free on the Start and Business plans.
We get to know your business: channels, product range, who answers customers now and how.
We study your chats: where customers drop off, which questions keep coming up, what stops people from buying.
We load your catalog, train the AI on your tone and rules, connect your channels and phone.
We test on real scenarios, go live and watch every conversation closely in the first days.
We review the reports with you regularly and improve replies, upsells and conversion.
A platform under your brand and domain, your pricing in local currency, your clients. We provide the infrastructure for a share of revenue — up to 70% of it stays with you.
app., api. and cdn. on your domain; your logo, colors and “powered by” — in the dashboard, the widget and client emails.
You set the prices, and clients sign the contract with you. We are the infrastructure.
Daily revenue, top clients and operators, your country’s growth on one screen.
The sign-up form embeds on your site as an iframe or HTML; messenger fields fit the region: WhatsApp, Viber, LINE, Imo.
Paste a client’s website address — the widget picks up their brand color on its own.
For partners with volume — one country, one brand, joint marketing in the first year.
Your costs are the domain and marketing; the infrastructure is ours.
Chatrix was built for white label from day one. Enterprise customers get their own three domains, their own name and colors across the whole platform, an allowed-domain list for each client, CDN file delivery via signed URLs, and compliance support on request.
app.acme.com → Chatrix dashboard api.acme.com → Chatrix server cdn.acme.com → Chatrix widget
Chatrix is an AI support and sales platform for business: a lightweight website widget, Facebook Messenger, Instagram, WhatsApp and Telegram in one inbox, and an AI assistant that answers from your website and documents in the customer’s language and takes orders right in the chat.
For a small store — almost. We recommend keeping one person who confirms orders and steps in when a customer asks for a live person or a question goes beyond your materials.
It answers only from your website and documents and checks colors, sizes and prices against the catalog before sending. If the information isn’t there, it promises to check and hands the conversation to an operator. Every AI reply is marked, and you can see where it came from.
In the customer’s language: English, German, Spanish, French, Japanese, Hindi, Arabic, Uzbek, Ukrainian, Russian — even if your site is in another language. Languages you don’t want to answer in are switched off with a single checkbox.
No. Your website address, a couple of sample chats and connecting your channels — about 10 minutes. And if you prefer, our team will set everything up for you.
On servers in the EU. For Enterprise, installation on your own servers is available.
Copy two lines from the dashboard and paste them before the closing body tag — on any CMS that lets you add a script. The widget loads asynchronously and doesn’t slow the page down.
The assistant answers customers on your site, in Messenger, Instagram, WhatsApp and Telegram from your website and documents, collects orders, understands voice messages and replies by voice, tries clothes on the customer’s photo and hands the conversation to a human when the customer asks or the materials have no answer. Operators see every AI step and its cost, and get reply suggestions and short conversation summaries. On Free the assistant is off; Start includes 100 AI dialogs a month, Business 300. Every customer message gets a mood mark: operators learn when a customer is upset, and the report shows what upsets customers most (Start and Business).
For businesses that need live chat and AI support on their website and in messengers: online stores, small and mid-sized businesses, SaaS companies, agencies, support teams at large companies. And for entrepreneurs who want to launch an AI chat under their own brand in their own country through the white-label partner program.
About 16 KB gzipped. It loads asynchronously from our CDN and renders in Shadow DOM, so it doesn’t clash with your site’s styles. 9 positions on the page, custom colors, dark theme and a JavaScript API.
Facebook Messenger, Instagram Direct, WhatsApp and Telegram as customer channels, Telegram notifications for operators, sign-in with Google, Apple or Telegram, webhooks for your systems, CSV export of conversations and an embeddable sign-up form for partners. Need a CRM link or something else? Write to us — integrations are built for the Business plan and partners.
Sign up at app.chatrix.live: the Start plan is free for 10 days, no card required, and Free stays free. For Enterprise terms, installation on your own servers or a demo with our team, email [email protected]. In partner countries, you sign up on your partner’s platform.
The entire platform on your domains — app., api. and cdn. — with your name, logo and colors in the operator dashboard, the widget and client emails. You set the prices, and the client relationships are yours. Plus reseller analytics and a client onboarding kit: a link, an iframe or an HTML sign-up form.
Most countries don’t yet have a strong local AI chat brand. The partner program lets one entrepreneur per country launch a fully branded platform on a local domain and in the local language, with messenger fields suited to the region — for example, Imo in Central Asia or LINE in Japan. Whoever comes first claims the niche.
One product combines a lightweight widget, an operator inbox and an AI assistant that answers from your materials, for €11–28 per operator, and partners run it under their own brand. Where other tools offer AI as a paid add-on, in Chatrix the assistant is the core. A detailed, sourced comparison with Tidio, LiveChat, Chatty, ManyChat, Botsify and BotPenguin is at chatrix.live/compare/.
No. Chatrix is the AI support platform at chatrix.live, with the dashboard at app.chatrix.live. It is not related to chatrix.site, to random video-chat services, or to the WordPress plugin “Chatrix Web Chat.” On WordPress, Chatrix installs the same way as on any other site — with two lines of code.
A question, a demo or a partnership — we’ll reply by email within one business day.